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FREQUENTLY ASKED QUESTIONS

 
Here are brief explanations for some of the questions that you may have about our URL Forwarding Service.


 
ABOUT FORWARDINGWEB

USING YOUR ACCOUNT

ACCOUNT UPGRADES

ACCOUNT RENEWALS

TECHNICAL PROBLEMS

CONTACT US


Who is ForwardingWeb?

ForwardingWeb is part of an international network of search engines and specialized sites which has been providing web services to over 3 million customers since 1998. We provide a range of URL Forwarding and redirection services for domain and web site owners.

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What features does your service offer?

Click here to see the range of features included with ForwardingWeb accounts.

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Where are your servers located?

Our Network Data Center is located in Chicago, USA in an N+2 Military-Class Tier-3 high speed facility. This ultra-modular carrier neutral facility has no single points of failure. It is entirely N+2 redundant, with each of 3 computer rooms having its own Dual Backup Generators, Dual-Feed Internet and Redundant Network. Security protection includes Physical Guards, Access Control, Retina Scanner, Security Cameras and Key Cards.

These high-tech features ensure fast servers, bulletproof reliability and maximum security  for our customers and network.

A professional team monitors the network 24/7/365 to ensure smooth and efficient operation of our systems.

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How do I use my account?

Please visit our Tutorial for detailed instructions.

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What ad formats can I choose?

ForwardingWeb’s free URL Forwarding service covers its costs by displaying one NavBar or banner on its members' pages. Advertising revenue covers the substantial financial costs of providing this free service. If you don't want any banners, you can upgrade to Ad-free Forwarding by selecting this option below.

There are 10 different Formats, so you're sure to find one that suits your site:

  1. NavBar Footer puts a navigation bar at the bottom of your screen.
  2. NavBar Header puts a navigation bar at the top of your screen.
  3. Ad Frame Footer puts an ad in a frame at the bottom of your screen.
  4. Ad Frame Header puts an ad in a frame at the top of your screen.
  5. Delay Page puts an ad on a page of its own which forwards to your site after a few seconds.
  6. Popup puts an ad in a small popup window.
  7. Whois Right adds a domain search box to the right of your screen.
  8. Whois Left adds a domain search box to the right of your screen.
  9. Ad-Free is an optional upgrade which removes all ads from your account. Click here to order.

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Can I buy extra features?

Yes, you can purchase the following upgrades at any time:

  • Ad-Free Forwarding is an optional upgrade which removes all ads from your account.
  • Web Based Email sets up your domain name in our Web Based Email System. You can then access all of your domain emails (anything@yourdomain.com) from anywhere in the world using any browser.
  • Email Forwarding redirects all mail sent to your domain (anything@yourdomain.com) to any other email box you choose, such as your ISP mailbox.
  • POP Mailbox gives you one catch all email POP mailbox for your domain. All mail sent to your domain (anything@yourdomain.com) will be sent to this Mailbox.
  • Spam Filtering sets up SpamAssassin to filter spam (junk messages) from your emails.

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How do I order these Upgrades?

Click here to order Ad-Free Forwarding, or click here to upgrade with email services.

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If I order Email Forwarding, what are my email settings?

Our Email Forwarding upgrade redirects all mail sent to your domain (anything@yourdomain.com) to any other email box you choose, such as your ISP mailbox.

If you have ordered this upgrade, there's nothing more you need to do - this will have been set up for you automatically and all email to your domain will be forwarded to the Destination Email Address you have chosen. 

You can change the Destination Email Address at any time by sending us a request by email, including your Domain Name and Invoice Number or Password for security verification.

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If I order a POP Mailbox, what are my email settings?

Our POP Mailbox upgrade gives you one catch all email POP mailbox for your domain. All mail sent to your domain (anything@yourdomain.com) will be sent to this Mailbox.

If you have ordered this upgrade, you can log into your Mailbox with any email software such as Outlook, Outlook Express or Eudora. Your SMTP/POP3 mail server is mail.yourdomain.com and your username and password are the same as your hosting account.

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Can I order more than one POP Mailbox?

We don't support multiple mailboxes because we are a low-cost service.

If you need more than one mailbox, and you have more money to spend, you should probably consider commercial web hosting. We recommend that you visit HostIndex.com, the web's largest hosting directory which includes detailed information and comparisons of 2,000+ web hosts.

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Do you accept payment by any means other than credit card?

Yes, we also accept payment by Paypal and bank wire transfer. Please contact our Customer Service Team for instructions if you want to pay by these methods.

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Why have I been charged in Australian dollars, not US dollars?

We're based in Australia so all of our services are priced in Australian dollars.
We also list approximate prices in US dollars for the convenience of our international customers. If you place an order, your credit card company will convert the fee into your currency automatically.

Click here if you want to convert these rates to another currency or check current rates.

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How do I renew my account?

Free Accounts
There is no need to renew. Provided you continue to use one of our Ad Formats, you can continue to use your account indefinitely.

Paid Accounts
Our Automatic Renewal Service automatically renews your ForwardingWeb account (including any upgrades) and charges the credit card on file for one additional year of service from the current expiry date. Auto-Renewal ensures that your web site enjoys continued uninterrupted operation without risk of cancellation. We will continue to bill your account on a yearly basis unless you cancel it beforehand.

One month prior to the Account Expiry Date, ForwardingWeb will charge the credit card we hold on file for your account. If the credit card is charged successfully, you will receive an email Invoice confirming payment. If the credit card is declined, you will receive an email Renewal Notice requesting payment. We will try to process your card 3 times before your account is cancelled. If your account expires and payment is not received during our "grace" period, it will be deleted. You should click here if you need to update the card held on file for your account.

Please note that we can't renew your domain name. You will need to contact your Domain Registrar to renew your domain.

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How do I change my credit card?

If your account is nearing its expiry date and you want our Automatic Renewal System to use a different credit card, you can click here to update the card we hold on file for your account.

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How do I cancel my account?

Free Accounts
Moving your domain to new nameservers at a hosting service will automatically cancel your Forwarding account.

Paid Accounts
If you no longer need your paid forwarding account you should cancel it immediately. You can cancel it at any time by submitting the form at http://www.forwardingweb.com/forwarding/cancel.shtml

Cancellation of Service requires 1 month prior written notice under the terms of our Service Agreement.

Please note that your cancellation request must be received at least 1 month prior to your Account Expiry Date if you don't want to renew your account for another year. Once our Automatic Renewal Service renews your account, renewal fees are NOT REFUNDABLE because we will have already paid our upstream provider for your next year's service.

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What is the current status of your service?

You can check the current status of  your site and our service here.

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My forwarding isn't working.

There can be many reasons why forwarding isn't working, however some of the most common include:

  • Your forwarding was only set up recently. It can take up to 72 hours for the Internet to recognize these types of domain changes.
  • If your domain was registered at TechSupportWeb, you need to set it up for forwarding. Click here if you haven't done this yet.
  • If your domain was registered somewhere else, you will need to contact your Domain Registry and change the Address Record (they may call it the A-record or DNS-A) to our IP address (184.154.185.4).
  • If you have ordered Ad-Free Forwarding, you need to set up your domain on our nameservers, which are:
    • PRIMARY HOSTNAME:  ns.forwardingweb.com
    • PRIMARY IP ADDRESS:  65.60.63.2
    • SECONDARY HOSTNAME:  ns2.forwardingweb.com
    • SECONDARY IP ADDRESS:  184.154.185.2
  • Your Destination URL (where you want your domain redirected to) is not correct. This URL must be entered as a full browser path. Eg: http://www.destination.com/st/page.html. Some of our members also have problems because they enter their domain name as their Destination URL, which sends the system into a "loop".
  • Your Destination URL isn't working. Often, problems with URL Forwarding are caused by problems at the Destination URL, not by the Forwarding itself.

Please contact our Customer Service Team if you need help.

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There are banners on my site.

If you choose free forwarding, we pay for this service by displaying one advertising banner or NavBar on our  members' home pages. Advertising revenue covers the substantial financial costs of providing a FREE URL Forwarding service. If you wish, you can upgrade to Ad-free Forwarding at any time.

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I need more information. Who do I contact?

Our Customer Service Team will be happy to provide you with further information or assistance. You can contact them at:
http://www.forwardingweb.com/contact.shtml

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Last modified: Monday, October 23, 2017.

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